Top 7 Odoo E-commerce Modules Every Online Retailer Must Have

Staying ahead of the competition takes a blend of creativity and strategic thinking. With the ever-shifting digital landscape, algorithms and trends feel like uncharted waters. 

That's where Odoo ERP can be a life savior for your business. This comprehensive solution integrates various functions into one centralized platform, tailor-made for the digital economy. 

With deep insights into data across departments, Odoo ERP streamlines operations and steers your company toward greater efficiency and profitability.

Drawing from our experiences gained through over 500 Odoo implementations across more than 50 global markets, we've crafted the top 7 indispensable Odoo e-commerce modules that every online retailer must have!

1. Inventory Module

Maintaining a well-stocked inventory is the linchpin of customer satisfaction for online retailers. The Odoo Inventory Module isn’t just a tool; it’s your strategic ally in keeping shelves full and customers content. 

It provides a panoramic view of your stock across various locations, empowering you with autonomous control and deep insights into your inventory’s status.

Some key features: 

• Inventory Intelligence: Imagine having x-ray vision for your stock levels. Odoo’s real-time inventory tracking gives you the superpower to see your inventory's movement, location, and quantities at a glance. 

This foresight ensures you’re always prepared and never caught off-guard by stock shortages.

• Synchronize and Optimize: Think of Odoo’s inventory module as an orchestra conductor, ensuring every section is harmonious. It syncs with your online store, keeping stock counts accurate across all channels. 

With automatic updates post-sale, the risk of overselling is eliminated, fine-tuning your fulfilment process to near perfection.

2. Customer Relationship Management (CRM) Module

Understanding your customers can help you tailor your services to meet their needs precisely, creating memorable experiences that keep them coming back. Odoo CRM Module stands as a beacon of excellence in customer service. It’s not just a system; it’s the heart of your business, pulsing with data and insights that enable you to deliver service that wins over customers repeatedly. 

Some key features: 

• Relationship Revolutionized: Imagine a world where every customer feels like your only customer. That’s the reality Odoo’s CRM module offers. It doesn’t just store data—it turns every byte of information into a stepping stone towards a deeper, more meaningful connection with your customers.

Let me give you a simple example to make it deliver to your mind.
Sarah, an environmental activist, received some personalized product suggestions based on her interest in eco-friendly items, leading to her first purchase and a lasting relationship.

• Cultivate Connections: When using Odoo’s CRM, you’re supporting customers and engaging in mutual growth. It’s a tool that keeps you in lockstep with your customers’ needs, ensuring that every interaction is an opportunity to reinforce their loyalty and drive your sales forward.

Imagine utilizing Odoo’s CRM; you reconnect with John, a regular customer, through a tailored email offering a discount on his favourite items, rekindling his engagement with your brand.

3. Sales Management Module

Effective sales management is the cornerstone of a successful e-commerce operation. The Odoo Sales module equips businesses with intuitive tools that streamline the sales process, enhance order management, and bolster profitability.

Some key features: 

• Sales Streamlined: Simplify your sales process from quoting to delivery with Odoo's intelligent sales management module. Streamline order handling, create visually stunning quotes, and seamlessly integrate with the CRM for a cohesive, customer-centric sales strategy.
• Performance Precision: With Odoo, your e-commerce site’s performance is not left to chance. Real-time data monitoring means you’re always informed, making decisions that keep your business ahead of the curve.
• Insightful Analytics: You can dive into your sales data with Odoo’s comprehensive reporting tools. Understand your sales trends, track performance per product, and make data-driven decisions that propel your business forward.
• Strategic Reporting: Choose from various measures like Margin and Untaxed Total to customize your performance reports. With Odoo, you have the flexibility to view your data your way, ensuring you can optimize for success. The reporting system is vital for managers to monitor sales team effectiveness. It significantly benefits company leadership by enabling instant visibility into individual salesperson accomplishments. 
• Enhanced Understanding: You can also connect with analytics giants like Plausible.io and Google Analytics for an even deeper understanding of your e-commerce performance, turning insights into action.

4. Website Module

In our digital age, having a robust online presence is crucial for any e-commerce business looking to attract and engage customers.

Seamless integration with all the other features and functionalities provides a cohesive and streamlined experience for running your retail operations, which makes the Odoo Website module a comprehensive solution that allows you to create and manage your online store seamlessly. 

Some key features: 

• Effortless Website Creation: Odoo lets you launch a stunning online store easily. Utilize intuitive drag-and-drop tools and select from a range of professional themes to build a site that’s visually striking and tailored to your industry’s unique demands.
• Streamline Your E-Commerce Operations Manage multiple stores from a single platform, with the ability to configure separate stores for business-to-business (B2B) and business-to-consumer (B2C) customers. For example, you could have one store for wholesale customers and another for retail customers. Expand your reach by integrating with popular online marketplaces like Amazon and eBay.
• Seamless Mobile Experience: Odoo ensures your online presence is strong, even on the tiniest screens. The website module automatically adjusts to fit any device, guaranteeing your site looks sharp and functions smoothly for every visitor, no matter how they access it. This adaptability is crucial for keeping up with the mobile-first world, where convenience and speed are paramount for user satisfaction.

5. Helpdesk Module

Customers might reach out anytime to ask about their orders or report issues, right?

Any customer-focused business must have the Odoo Helpdesk Module, which offers a solid platform for handling and resolving customer inquiries quickly and easily. It is the cornerstone for enduring customer relationships and guarantees that every problem is resolved amicably and efficiently.

Some key features that make the Helpdesk Module Indispensable:

• Efficient Ticketing: You can create multi-channel tickets for streamlined customer support, ensuring a smooth experience for your team and customers. The helpdesk system is invaluable for managers monitoring ticket response and resolution durations, facilitating the maintenance or enhancement of customer service quality.
• Smart Assignment: Using this tool, you can distribute tickets automatically based on your team’s workload, optimizing efficiency and response times.
• Customizable Workflows: Tailor your support pipeline to fit your team’s unique process, allowing for the best support strategy for your business.
• Proactive and Interactive Communication: Set up automated updates to inform customers at every stage, providing transparency and building trust with a dedicated live chat channel, enhancing customer engagement and satisfaction.
• Comprehensive Support: Offer a self-service Help Center with resources for customer empowerment, reducing the load on your support team.

6. Email Marketing Module

Excellent email marketing can help an e-commerce business get noticed, keep customers close, and sell more.  Odoo’s Email Marketing module provides powerful tools that capture attention and foster lasting customer relationships.

• Campaigns Crafted to Perfection: With Odoo, creating professional email campaigns becomes a breeze. Utilize the intuitive campaign builder with its drag-and-drop functionality and ready-to-use templates to design emails that captivate your audience and enhance engagement.
• Automated Excellence: Odoo enables you to set up automated email sequences that respond to customer behaviors. Welcome new subscribers, remind them of abandoned carts, or follow up post-purchase. Keep your brand at the forefront of their minds with minimal effort.

7. Accounting Module

Whether it comes to financial things, you must want to calculate it precisely without any error. This is why the Odoo Accounting Module was invented. The modules can streamline your financial tasks, giving you the control and clarity to drive growth and boost profits. 

It tracks every financial detail accurately, forming the backbone of effective financial management. Also, it’s essential because it keeps your finances in check and supports informed business decisions that can lead to success.

Some core features: 

• Double-Entry Bookkeeping: Odoo ensures that every financial transaction is accurate and balanced by recording it alongside a corresponding and opposite entry in a separate account.
• Multi-Company Management: Use intercompany rules and real-time consolidation reports to manage several businesses within a single system.
• Tax Management: Create detailed tax reports and configure taxes by regional laws.
• Solid Reporting and Analytics: Produce comprehensive financial reports that offer insights for strategic decision-making, such as cash flow, balance sheet, and profit and loss statements.

Conclusion

In running an online shopping store, having the right tools is crucial to stay ahead of others. The seven e-commerce modules we talked about offer unique features to make different parts of your online business run smoothly. 

Choose the modules that fit your business goals. You'll be able to work smarter, run your business more smoothly, and give a better customer experience. 

As a bonus, you can stay one step ahead of your competitors. 

As Jack Dorsey said, "Integrating digital technology is no longer an option; it's a necessity for survival."

With e-commerce projected to hit $8.0 billion by 2027, optimizing your online operations is the time.

Take the first step towards unlocking your e-commerce potential - Contact us with our Odoo specialists today.