In this case study, we explore how PT DCI Indonesia Tbk, Indonesia’s leading data center provider, replaced legacy systems and standardized its complex operations with Odoo ERP. Through a multi-phase implementation, DCI achieved centralized workflows, improved financial visibility, and scalable infrastructure to support ongoing business growth.
- Company Name: PT DCI Indonesia Tbk
- Industry: Data Center Services
- Location: Jakarta, Indonesia
- Company Size: ±110 Employees
- Current Scale: 7 data center buildings with 83MW capacity, expanding to 300MW
- Time of Implementation: August 2021 – Present (phased go-lives)
- Systems Implemented: CRM, Sales, Subscription, Purchase, Inventory, Accounting, Sign, Project
DCI’s digital transformation journey was rooted in a pressing reality: their legacy platforms were not equipped to support the complex, multi-departmental workflows required for a growing business. Fragmented tools led to inefficiencies, duplicated efforts, and limited visibility across departments.
With operations expanding and business processes growing more complex, DCI needed more than just a replacement—they needed a fully integrated solution that could automate and centralize everything from subscription-based billing and procurement to project tracking and financial operations.
What Made Odoo the Right Fit for DCI’s Complex Operations?
DCI selected Odoo ERP for its flexibility, modularity, and potential to be tailored to the company’s intricate workflows. Portcities was chosen as the implementation partner due to our experience handling complex ERP rollouts and our deep customization capabilities.
Unlike most implementations, this project would span multiple years, several go-live phases, and dozens of custom-developed features—each designed to reflect the real-life workflows of a fast-growing data center business.
Building in Stages: A Strategic Rollout for a Complex Business
To ensure business continuity while replacing their legacy systems (Microsoft Dynamics AX 2012 and Salesforce), DCI's implementation was strategically split into phases:
Phase 1: CRM and Sales Management (Aug–Nov 2021)
Portcities began by implementing CRM and Sales modules to establish a strong foundation for DCI's core business. Key achievements included:
- Automated Ramp-Up pricing calculations for colocation services
- Pre-calculation system for margin and revenue forecasting
- Automated project creation from sales orders
- Streamlined pipeline management for colocation and cloud services
Phase 2: Subscription, Purchase, Accounting, Inventory, Sign, and Project (Nov 2021–Apr 2022)
The second phase expanded automation across all critical business functions:
- Automated subscription management for both monthly recurring charges (MRC) and one-time charges (NRC)
- Digital invoicing system with integrated e-Materai and approval workflows
- Automated project creation with pre-defined task templates for service implementation
- Multi-tier approval system for vendor contracts through Odoo Sign
- Complete integration between sales, project management, and subscription billing
DCI’s departments—from Finance to Infrastructure—ran on a centralized system, bringing data integrity and cross-functional visibility.
Tailored to Fit: Deep Customization for Unique Workflows
DCI's unique data center services required extensive customization of Odoo's standard features. Portcities delivered:
- Ramp-Up Billing System: Custom billing engine that automatically calculates and adjusts charges based on colocation service deployment timelines
- Subscription Automation: Smart system that triggers subscriptions based on project completion status and handles mid-month service activations with automatic proration
- Advanced Approval Framework: Multi-tier approval workflows for procurement, digital stamp duty (e-Materai), and invoice validation
- Department-Specific Dashboards: Customized real-time KPI dashboards for:
- Marketing: Lead tracking and campaign performance
- Finance: Revenue forecasting and billing metrics
- Sales: Pipeline and margin analysis
- Automated Document Management: Digital contract generation system with integrated versioning control and e-signature capabilities
These enhancements created a digital backbone tailored to DCI's operations.
One Platform, Many Tools: How DCI Integrated Key Operations
To complete the ecosystem, Portcities helped DCI connect Odoo with:
- Proactive (Internal System): Syncs master data and purchase requests
- e-Materai API: For digital stamp duty compliance in Indonesia
- Customer Portal: Enables clients to request upsell services and track project status
These integrations eliminated redundant manual tasks and reduced time-to-value for every department.
Turning Obstacles into Outcomes: DCI’s Implementation Hurdles
Implementing Odoo in such a large-scale, multi-stakeholder environment came with unique challenges:
- Customization Scope – Aligning Odoo with non-standard workflows required deep understanding and tailored solutions.
- Phased Adoption – Each phase had to work seamlessly while preparing for the next.
- Data Volume – Migrating and managing large data sets from legacy systems without disrupting operations.
Portcities managed these risks with rigorous testing, ongoing user training, and continuous process alignment with real operations.
The Results: A Unified Systems and Scalable Success
Since going live, DCI has seen transformative outcomes:
- One Central Platform – All departments now operate in a single system, reducing silos and improving data accuracy.
- Automated Billing and Project Tracking – Eliminated manual handovers, accelerating revenue recognition and service delivery.
- Integrated Procurement and Finance – Aligned vendor sourcing with budgeting and payment approvals.
- Scalable Infrastructure – The system is ready to support DCI’s target of 300MW capacity without additional platforms.
More Than a Vendor: Portcities as a Trusted ERP Partner
DCI continues to work with Portcities to improve and expand the system. With ongoing monthly support, new features, and scaling strategies, the Odoo system evolves with DCI’s business.
Though no official testimonial has been shared, DCI has expressed continued satisfaction and relies on Portcities for strategic ERP support to this day.
Ready to Transform Your Business with Odoo? Let’s Talk
Whether you're replacing legacy platforms or building a new digital core for your growing enterprise, Portcities has the experience and expertise to deliver.
Contact us today to discover how Odoo can power your transformation—just like it did for DCI Indonesia.